POLICIES

CANCELLATION POLICY

In order to provide high quality service to all clients, we ask for your cooperation with scheduling appointments. If, for some reason you need to cancel or postpone your appointment, please give Lilley Place at least 24 hours notice, otherwise you will be charged half of the cost for the session plus GST. This policy applies to all of our clients and makes it easier for everyone, including you, to be able to schedule an appointment at a time of your convenience. SMS appointment reminders are sent as a courtesy only and are not to be relied upon for attendance at appointments.

PRIVACY POLICY

This Following Documents Set Forth The Privacy Policy For The Lilley Place Website.

Lilley Place is committed to providing you with the best possible customer service experience. Lilley Place is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Lilley Place customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Lilley Place takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Lilley Place reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Lilley Place reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Lilley Place welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday.

Charter and Privacy Policies

Click on the links below for documents pertaining to Lilley Place’s Privacy and Charter Policies.

Lilley Place Privacy Policy 2021

Lilley Place Charter for Clients 2021

COVID-19 POLICY

Lilley Place places the utmost importance on the health and safety of our clients, team members and the broader community and will continue to take all necessary and reasonable steps to provide services in a COVID safe way. As Lilley Place is classified as a health care setting, masks must be still worn by all people aged 12 years and over who are attending the Lilley Place clinic. Please ensure to bring a mask/s with you to your session. 

We also ask that you minimise the number of people attending an appointment so that we can allow for social distancing and maintain a COVID safe practice.

The Lilley Place team appreciates your courtesy and cooperation.

OUR LOCATION

Everyone deserves to feel better